The key to creating long lasting relationships is regular communication. If you stop talking to your customers, they will forget you exist. You need to remind them constantly that you are there, you are able to help them and you are the company they need to provide them with the service they are after.

You do not achieve this by talking to them once in a while or sending them a Christmas card once a year.

Communication with your customer needs to be ongoing and regular, clear, friendly and hel...
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